Information for patients and families on Clearview's policies regarding COVID-19

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COVID-19 Information

Health Update

All CCI locations are open and will continue to see patients. It is very important to protect the safety of all our patients, but particularly patients currently undergoing chemotherapy treatment. If possible, please only bring one guest and refrain from bringing small or school-aged children into the clinic. We strongly request that all patients and visitors wear masks into the clinic. If a patient or their guest has been in contact with anyone recently exposed with a confirmed case of COVID-19, then please call our office before coming to your scheduled appointment. If you have a fever >100.4, a NEW onset of difficulty breathing, or a NEW onset of a cough, please call our office prior to your appointment. If you do not have a scheduled appointment, we ask that you contact your primary care provider. We know this is a stressful time for everyone. We are working diligently to keep our patients and employees healthy. We will continue to monitor the situation and let you know of any changes. Please remember to wash your hands frequently and practice safe social distancing!

COVID-19 Questions and Answers

1. What are some symptoms of COVID-19?

If you have a fever of >100.4, a NEW onset of difficulty breathing, or a NEW onset of a cough, please call our office prior to your appointment.

2. Is CCI still open?

Yes, all locations are open and seeing patients. We can now offer a telemedicine visit for patients that are not receiving treatment and prefer to stay home. If you decide to do a telemedicine visit, you may still have to come a day or so early for labs and/or scan, but we can call you with the results.

3. Do I need to reschedule my treatment?

We understand your concern and will be glad to have your doctor's nurse give you a call to discuss your individual needs.

4. What is CCI doing to help protect patients from COVID-19?

We have implemented extra cleaning procedures with our staff and physicians. We are only allowing patients in the treatment areas. We are phone screening all patients 24 hours prior to their appointment. We are asking patients to please only bring one guest if they can't come alone. If they require a visitor, the visitor must be symptom free. We strongly suggest all patients and visitors wear masks into the clinic. All locations will be checking everyone's temperature as they enter the building including patients, guests, and staff. All front desks will have plexiglass shields for your protection.

5. Can I postpone my treatment because of this virus?

Please call our office. We will leave a message for your nurse, who will return your call.

6. Is CCI testing for COVID-19?

No, we are not conducting testing at our facility. If suspected please call your primary care doctor for testing.

7. Are family members able to come to appointments?

Until further notice, we are only allowing patients in the treatment area. Guests must wait in the lobby or their car. If you do need assistance, we will allow one guest to assist you for your provider appointment in an exam room, but they will not be allowed in the treatment area.

8. How is CCI maintaining social distance protocols?

We ask that patients and visitors sit or stand at least 6 feet apart in our lobby and lab areas. Social distancing stickers will be placed on the floor at front desk locations.

9. What precautions should be taken if I have to leave the house?

Only go out for necessities. Be sure to wash your hands with soap and water for a minimum of 20 seconds. Do not touch your eyes, nose, or mouth. We suggest wearing a face mask when leaving your house.

10. Can the doctor call me with my scan or lab results?

Yes, we can call you with results, so you do not have to leave your home.

11. Can a caregiver take a telemedicine call for the patient?

No, the patient needs to be present for a telemedicine call.